Your rights under the Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you are entitled to a replacement or refund. For a minor failure, we may choose to repair, replace or refund. You are also entitled to have goods replaced or repaired if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Faulty, damaged or incorrect items
If something arrives faulty, damaged or not as described, email orders@amiacare.com.au with your order details and, if possible, a photo. We'll explain the next steps. If an item needs to come back to us because of a problem we're responsible for, we'll cover reasonable return costs.
Change of mind
These are personal hygiene products, so we can't accept change-of-mind returns of opened or used items. If you'd like to return an unopened item because you changed your mind, contact us first and we'll let you know whether we can help. This does not affect your rights for faulty items.
Refunds
Approved refunds are made to the original payment method.
Contact
Email orders@amiacare.com.au.